• January 27, 2015, 06:17:51 AM
Welcome, Guest. Please login or register.
Did you miss your activation email?

* Social Networking

Our Google+ page
Our Facebook page

* User Info

 
 
Welcome, Guest. Please login or register.
Did you miss your activation email?

Recent Topics

I DESPISE Ubisoft's UPlay - Not hate, despise! by RKellpn
[Today at 04:02:08 AM]


Kingdoms of Amalur Reckoning Overview by SmorgasBorgnine by SmorgasBorgnine
[January 26, 2015, 08:06:21 PM]


NFL Man Cave by Bud Man 01
[January 26, 2015, 02:20:09 PM]


Project CARS not 360/PS3 bound! XB1/PS4 on Delay #3 > March 2015 . . . by SUPERNOVADAVE
[January 26, 2015, 12:06:21 PM]


CD Project (Witcher Series) AGAINST Paid DLC by GRD 4 3L
[January 26, 2015, 10:52:54 AM]


H1Z1 - Anyone interested in a game night? by Udder Juice
[January 26, 2015, 09:27:23 AM]


BF4 - Saturday Night! (1/24/15) by Udder Juice
[January 26, 2015, 09:26:02 AM]


Titanfall PC Game Night - Tuesday, January 27th! by SmorgasBorgnine
[January 26, 2015, 09:13:07 AM]


Co-Op Fridays - Gears of War 1 by D Seeker34
[January 26, 2015, 08:23:42 AM]


XB1 on Win10 by GRD 4 3L
[January 25, 2015, 07:06:29 PM]


Forza Paint Job by GRD 4 3L
[January 24, 2015, 09:42:41 AM]


World of Tanks - ????? - 8 pm est by derekthetree
[January 24, 2015, 09:33:47 AM]


Elder Scrolls Online Looks pretty good... by Udder Juice
[January 22, 2015, 06:08:00 PM]


Ziggurat 50% ($7.49) off on Steam by Udder Juice
[January 22, 2015, 12:39:05 PM]


Battlefield 4 (PC) - Wednesday Night! - January 21st! by SmorgasBorgnine
[January 22, 2015, 08:49:23 AM]

* Who's Online

  • Dot Guests: 29
  • Dot Hidden: 0
  • Dot Users: 4
  • Dot Users Online:

* Board Stats

  • stats Total Members: 314
  • stats Total Posts: 91546
  • stats Total Topics: 9984
  • stats Total Categories: 3
  • stats Total Boards: 19
  • stats Most Online: 137

Author Topic: Samsung Galaxy Series: "Unfortunately, TouchWiz has stopped working" message  (Read 1127 times)

GRD 4 3L

  • Forza Motorsport Specialist
  • Event Coordinator
  • Platinum Member
  • *****
  • Posts: 3243
  • There is a cure for AIDS: turn them off!
  • Referrals: 2
  • XBL: GRD 4 3L (space before/after "4")
In case someone else encounters this anomaly . . .

Since couple of weeks ago, I have been wresting with this message.  It basically renders the phone ALMOST unusable, especially for any phone related functions (call, messaging, contacts, etc.)  I thought it was something I did, like disabling some native Apps but it was not.  Searching on the web, it seems many people have been experiencing this and it is quite regular.

My Hardware:  Samsung Galaxy S2 (only 2 years old but considered ancient)
My Software:   4.1.2 JellyBean
But this condition is being reported on S3, Note2, etc. and certainly on my S2.

What you can expect when you encounter this problem:
1.  Phone refuses to dial out (the key pad would lock up after 3 numbers keyed in).  You'll get the message, "Unfortunately, the phone has stopped working" or something similar.
2.  You may be able to dial out using Contacts but Contacts could crap out too saying, "Unfortunately, the _______ has stopped working".
3.  Messaging also may not work with similar message.
4.  You may get just a blank screen when you attempt to use any of the Phone/Contacts/Messaging.

There are numerous solutions on the web, some easy, some not, some laboursome.
1.  Reset to factory setting (this is, by far, the cleanest BUT most laboursome & you would have to back-up all data on your phone).  Last resort, if nothing else works.
2.  Use ADB (android debugging something) - this requires you to debug the phone remotely from PC.  This sounded too technical for me.
3.  Use Easy Mode (from Home Screen option) - not a good fix if you don't like the Easy Mode and does not always work.
4.  Reboot/restart.  Tried and did not work on its own.
5.  Application Manager > TouchWiz Home > Clear Data (this wipes out all of your widgets & Homescreen pages).  This removed the "Unfortunately, the ________ has stopped working" message but I was still unable to Phone/Contacts and Messaging could not send messages.

The combination that worked for me:

#5 then #4.  Yes, the homescreen pages & widgets were wiped out and Phone/Contacts/Messaging still did not work properly.  Once I Restarted the phone, all functions returned to normal.  I would have to re-setup the homescreen pages & the widgets but this definitely was the preferred solution compared to debugging or full backup + factory reset.

I have wasted about 2 weeks trying to troubleshoot this condition and finally found "a" solution that worked.
My connection is 50/10Mbps@79ms